Return/Cancellation and Shipping Policies
Returns are accepted if they are initiated within 2 weeks of the products arrival. To initiate a return, email me at IndianaKnives@gmail.com with the order number. Returns will only be accepted for new and unused products in original packaging.
Cancelled orders will be refunded minus 4% to cover the processing/payment fees.
Once a return is initiated, I will send you a Priority Flat Rate shipping label. This label will only work for a small flat rate box, which can be found for free at the post office. Please tape all edges of the box including the flap. When I receive the return and the contents are verified, I will issue a refund for the price of the item minus my total shipping cost for the order and the 4% processing/payment fee.
I quality control check knives before shipping to check for obvious flaws, but if you are extra particular about blade centering please leave me a note or email and I will pay extra attention to it. Centering is typically easy to fix with a simple pivot adjustment, and knives with blades that are not rubbing the scales are not typically defective.
For items deemed defective, I will cover the cost of shipping for an exchange only. On occasion individuals will order in a knife and decide they do not like the design and come up with a “defect” and want a full refund rather than an exchange in order to avoid paying the shipping cost. I am a small business and shipping costs are too expensive to have people take knives for test runs. That being said I am very lenient when it comes to returns/exchanges and will work with you on a case by case basis to make sure you are happy with your order.
Shipping to mail forwarding locations is prohibited. Orders utilizing these types of addresses will be cancelled due to the high level of fraudulent orders and lost packages associated with them.
Thanks, Eric Ziliak