Returns are accepted if they are initiated within 2 weeks of the products arrival. To initiate a return, email me at IndianaKnives@gmail.com with the order number. Returns will only be accepted for new and unused products in original packaging.
Once a return is initiated, I will send you a Priority Flat Rate shipping label. When I receive the return and the contents are verified, I will issue a refund for the price of the item minus my total shipping cost for the order.
For items deemed defective I will cover the cost of shipping for an exchange only. On occasion individuals will order in a knife and decide they do not like the design and come up with a “defect” and want a full refund rather than an exchange in order to avoid paying the shipping cost. I am a small business and shipping costs are too expensive to have people take knives for test runs. That being said I am very lenient when it comes to return/exchanges and will work with you on a case by case basis.
Thanks, Eric Ziliak