Returns are accepted if they are initiated within 2 weeks of the products arrival. To initiate a return, email me at IndianaKnives@gmail.com with the order number. Returns will only be accepted for new and unused products in original packaging.
Cancelled orders will be refunded minus 4% to cover the processing/payment fees.
Once a return is initiated, I will send you a Priority Flat Rate shipping label. This label will only work for a small flat rate box, which can be found for free at the post office. Please tape all edges of the box including the flap. When I receive the return and the contents are verified, I will issue a refund for the price of the item minus my total shipping cost for the order and the 4% processing/payment fee.
I quality control check knives before shipping to check for obvious flaws, but if you are extra particular about blade centering please leave me a note or email and I will pay extra attention to it. Centering is typically easy to fix with a simple pivot adjustment, and knives with blades that are not rubbing the scales are not typically defective.
For items deemed defective, I will cover the cost of shipping for an exchange only. On occasion individuals will order in a knife and decide they do not like the design and come up with a “defect” and want a full refund rather than an exchange in order to avoid paying the shipping cost. I am a small business and shipping costs are too expensive to have people take knives for test runs. That being said I am very lenient when it comes to returns/exchanges and will work with you on a case by case basis to make sure you are happy with your order.
Thanks, Eric Ziliak